IMPORTANT OF SOFT SKILLS IN AN ORGANISATION

 

INTRODUCTION

Success of an organisation depends on the individual employees’ contribution. Improved soft skills of an employee are an important factor towards the success. Specially those organisation dealing with customer face to face make the organisation more successful. Present days most organisations pave the way to increase the soft skills of employees to achieve their objectives comfortably. For this reason, during the recruitment of employees’ soft skills are increasingly sought out by employers in addition to standard qualifications(Chand & Tipnis, 2016).

 Today job market is very competitive. Finding candidate with technical skills are easy but employers objectives are to have a best contributor selected to the organisation. Therefore, in addition to the technical skill candidate must prove that they are having proper soft skill related to the job because the employers are more interested on soft skills of the candidate. (Zuma, 2020)

  Terminologies used to refer to soft skills (Helena & Thomas, 2016)

Country	Terms used for Soft Skills
Australia	Key competencies
Canada	Strategy for prosperity
Denmark	Process independent qualifications
Finland	Framework for evaluating educational outcomes
France	Transferable competencies
Germany	Key qualifications
Italy	Transversal competencies
Malaysia	Soft skills
Netherlands	Core competencies
New Zealand	Essential skills
Singapore	Critical enabling skills
South Africa	Critical cross field outcomes
Switzerland	Trans-disciplinary goals
United Kingdom	Interpersonal skills and employability skills
United States	Necessary skills and workplace know-how skills

WHAT ARE THE SOFT SKILLS?

Soft skills are varied from person to person as well as situation to situation. In general, “Soft skills identified as the bunch of personality traits, social styles, ability with language, personal customs, sociability, and positivity that mark people to varying degrees.

 Soft skills supplement hard skills Hard skills are the technical necessities of an occupation.

Examples of soft skills (Chand & Tipnis, 2016)

• Communication skills

• Critical and structured thinking

 • Problem solving skills

 • Creativity

• Teamwork capability

• Negotiating skills

• Self-management

• Time management

• Conflict management

• Cultural awareness

• Common knowledge

• Responsibility

 • Etiquette and good manners

• Courtesy

 • Self-esteem

• Sociability

• Integrity / Honesty

• Empathy Why are soft skills important

IMPORTANCE OF SOFT SKILLS

Today organisational success mainly depends on soft skills. These soft skills give benefits to employees as well as employers. Soft skills are very important factor for all personal and managerial activities. The employee’s personal goals could be achieved by improving their soft skills as well as increase their market value. By development of the soft skill by an employee gain high moral, reduce displeasure, objections, complaints and non-appearance, as well as reduces the rate of employee turnover. It helps the employees‟ attitudes and supports them to achieve a better collaboration with the company and a greater loyalty to it. 

HOW SOFT SKILL BENIFIT TO THE ORGANISATION 

Organisation is able to maintained the minimum skillful employees. As a result, production cost of unit will be lower. The major paybacks of Soft Skills to the organization are:

·         Polite employees

·         Good Communication within the organisation

·         Minimum industrial disagreement.

·         Inexpensive operations

·         Higher confidence

·         Groundwork of future leaders

·         Enhanced management

CONCLUTION AND RECCOMENDATION 

Today there are lot of qualified persons waiting to be employed. Actual situation is that there are many opportunities available in the job market. Employers say that it is difficult to find suitable candidates to fill the vacancies available in the job market. The main reason for this issue is that our candidates are lacking soft skills which are most value to the employers.

We recommend to our job seekers to cultivate necessary soft skills in addition to their technical qualifications. 

Source: https://www.youtube.com/watch?v=hZSARM4VaVs

REFERENCE

 Aysha, & Beevi, S. (2022). SKILLS AND EMPLOYABILITY OF HUMAN RESOURCE MANAGEMENT  GRADUATES IN SRI LANKAN UNIVERSITIES: FROM EMPLOYERS’  PERSPECTIVES. SEUSL Journal of Human Resource Management (SEUSLJHRM), 1(1), 58–65.

Carnochan, S., Taylor, S., Pascual, G., & Austin, M. J. (2014). Employer Perspectives on the  Role of Soft Skills in Subsidized Employment Relationships. Families in Society: The Journal of Contemporary Social Services, 95(3), 187–194. https://doi.org/10.1606/1044-3894.2014.95.24

Chand, A., & Tipnis, D. J. (2016). THE ROLE OF SOFT SKILLS IN THE DEVELOPMENT OF EMPLOYEE IN AN ORGANISATION. 4(2).

Helena, J., & Thomas, B. (2016). AN INVESTIGATION INTO THE SOFT SKILLS THAT EMPLOYERS IN  ZIMBABAWE EXPECT GRADUATE JOBSEEKERS TO POSSESS: A STUDY OF  FIVE COMPANIES UNDER THE INDUSTRIAL DEVELOPMENT CORPORATION  OF ZIMBABWE (LIMITED) GROUP. Global Journal of Human Resource Management, 4, 1–20.

Maduko, C., & Puche, P. V. (n.d.). The impact of hard and soft skills on managers’ innovativeness.

Zuma, S. (2020). Exploring the Role of Soft Skills in Advancing the Employability of Business Graduates in Bangladesh. Journal of International Business and Management. https://doi.org/10.37227/JIBM-2021-01-122